Basically ramming a dagger in the back of buzz marketing firm BuzzAgent, word of mouth marketing firm BoldMouth has launched with a ferociously negative view of buzz marketing practices. Mincing no words, the companies press release reads, in part, “Real word-of-mouth marketing is about sharing advice as well as product and service recommendations. These informal and typically person-to-person dialogs should not to be confused with ‘buzz marketing’ that is nothing more than an attempt to artificially engineer a referral by offering incentives so that “agents” make recommendations on behalf of an organization.” Ouch. Dave Balter might have a bit to say about that back stab.
As if gleeful in his attack, BoldMouth Founder Todd Tweedy said, “Word of mouth is an operational principle that organizations can pursue and model to increase loyalty and ultimately revenue that creates a customer-centric approach to marketing. Disguising a commercial as a person and having these ‘agents’ share commercial messages on an unsuspecting audience with misleading ‘buzz’ tactics simply creates more ad clutter and puts brands in unnecessary danger. It’s time to put an end to buzz marketing.”
Somehow this all seems very counter productive to the growth of a nascent advertising practice but the verbal warfare that will undoubtedly follow this release will be charmingly amusing to watch.
