With forthright honesty and humility, a new JCPenney ad acknowledges its missteps over the past year and humbly asks that people give them a second change.
The ad’s voiceover says, “It’s no secret. Recently, JCPenney changed. Some changes you liked, and some you didn’t. But what matters with mistakes is what we learn. We learned a very simple thing: to listen to you. To hear what you need to make your life more beautiful. Come back to JCPenney. We heard you. Now, we’d love to see you.”
It’s not often a brand admits its mistakes but in today’s social media-fueled openness, honestly facing challenging situations rather than attempting to sweep them under the carpet is the smart way to go.
