Steve Rubel points to a brand’s worst nightmare, Buzz-O-Phone, a service that collects opinions “about a product, service, brand or company? You know, something you either really, really love or really, really hate?” Basically, it’s a centalized bitching center that converts the bitching into a podcast for the world to subscribe to making it even more difficult for brands to anachronistically attempt to control their message.
The service was created by Matt Galloway as a means to explore word of mouth. While some brands may initially suffer from pinheads who have nothing better to do in life than complain, it won’t be long before brands in the know begin to game the system seeding it with oh-so-glowing commentary on their brand ot product.
